There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Thanks again. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. to your Virgin Media socket. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Try the automated service status number 0800 561 0061 to check for any faults in your area. TEL1 on the hub should take on your present phone number when. Re: I need a wall socket. Willferox, May 6, 2022 #1. 3 weeks ago. The cable could be hidden within, or behind, furniture. Some cordless systems have a paging function (often controlled from a button on the base station). If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The white. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Go back to normal router mode as soon as the test is done. Thank you. Tudor. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Tuning in. I can only find the TV socket. 18-02-2023 10:23 - edited 18-02-2023 10:33. Hi, I just moved to a new house and got my virgin media kit today. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Options. I found this which seems - 5282154 - 2. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Virgin Media. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. James-30 wrote: ». Make sure your TV is in standby mode. The phone number doesn't connect you. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. After 5 days, your old Hub will. 9. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. Verify that the white cable is securely connected to the Virgin Media wall socket. These enter my house via an air brick/vent very close to. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. Reply. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Virgin Phone Switchover. powered by TiVo, somewhere else in your house to your Hub. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Check all cables are tightly connected between the back of the box and your TV. No idea what that entails/ how long and how. Praying the white is the virgin one. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The port of wall socket - 5152519. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Get virgin engineer to move the wall socket. . 2. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. sophieboulter1. com email address to different Virgin account. 19 minutes ago. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Signals from baby monitors, fish tanks and cordless. Thank you for your post and welcome to the community. Thank you. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Feb 22, 2022. Step 1 - Check your connections. Virgin Mobile. I will only be using one wall socket, so the other socket will have no connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Don't touch it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The cable could be hidden within, or behind, furniture. . But I have no Virgin Media Wall socket in my house. )In this video, I am showing the sta. Hi mariz2198, thanks for posting and welcome to our community. RedTomato said: I removed my Virgin cable about a month ago. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. But I have no Virgin Media Wall socket in my house. Tudor. Post a photo of the "wrong" socket please. Both of these cables have then been drilled through the wall and into the spare bedroom. Tuning in. Tudor. We would like to show you a description here but the site won’t allow us. Thanks for posting, welcome both to the community and also Virgin Media. Those appear to be a pair of cables for a satellite connection. Second, you'll likely need a manned installation for your VM services. on 03-08-2020 18:05. A Ti-Vo was installed in one of the upstairs bedrooms. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Push the red label end of the white cable, into the wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Options. You will only have been sent a. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you can get Quickstart, you can choose one of two delivery options. • Scroll to the HDMI port you connected the cable to. on 27-10-2022 09:24. Solved No Virgin Media Wall Socket At Installation Community 4832746. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 4 weeks ago. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Virgin Media; My Virgin Media; Shop; Help;. on 05-09-2023 20:36. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 4 weeks ago. we’ve just moved in to our new house. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Kath_F. socket on the rear of your new Virgin TV box by pushing it firmly into place. on 23-12-2022 10:31. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. Try the automated service status number 0800 561 0061 to check for any faults in your area. wi-fi. virgin media internal wall box. 13. Look for the omnibox outside and trace the cable inside. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Cable. . Broadband. Virgin Media Extension Cable. Had my kit sent to a home we’ve just moved into. • Using your TV remote push the Input, AV or Source button. socket. Sometimes there is no wall box, just a trailing cable. Being connected to the internet is one of the most important modern essentials in 20. The problem is the Hub is in my Study and the - 4964746. My Virgin wall socket just have phone line, didn’t get. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Account - Mobile. VM will usually only supply a Quickstart to a property that had VM previously. The other is marked TV, & this is used for TV & Broadband. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I have my original wall box still that has the CableTel logo. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Wall Socket. • Check the connection is tightly connected, it will make a 'click' noise. Getting Connected with Virgin Media is easy when you have a wall socket. Tudor. Excludes broadband faults and broadband network outages. The Virgin wall sockets just have one connector at the bottom. Would I be able. You need something called a barrel to connect the two. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. wall socket. A photo would be helpful if possible. For into also image of the type of. Get virgin engineer to move the wall socket. Account - Cable. I don't have virgin media wall socket. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. If you look into the back of your Hub, you'll see a port. Options. However, there is no Virgin Media Wall socket in my house. 2. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). Re: Moving virgin media wall socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 5. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). 3. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. See where this Helpful Answer was posted. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Everything you need is posted to you. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. - 5156068. which will give you a general idea of VM fixtures and fittings. Push the white cable with the black label into the Hub. There are two outputs from here (the two connectors that are close together on the white box). Options. We would like to show you a description here but the site won’t allow us. But I. Options. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I have only got one rectangular shaped white socket (Shown as below) but it seems old. SHARE. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. We would like to show you a description here but the site won’t allow us. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Hi @bingoman000. The wall box may be branded with the logos of an old cable TV company (not VM). Follow these simple installation steps for your Virgin Media home phone set up. Wall Socket. The Openreach sockets do not work for Virgin Media. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 95. Thank you for your post and welcome to the community. Dave. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Step 1. I just found a box in the closet which has a cable indicated as CABELCON 4. Learn more. on 02-08-2022 17:40. Sometimes there is no wall box, just a trailing cable. I can't find an internal wall socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Damaged Wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. AnthonyRaw1986. Virgin media wall socket in an unusable place. Just joined. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. But I have actually managed to get through to the technical team over chat. . our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Sorry to see that you have been having issues with connecting your equipment. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Learn more. Yes that is a VM phone socket. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. They will charge £99 for a relocation. Tried looking but can't see a way to book an engineer for this? Thanks. Re: No wall socket. We would like to show you a description here but the site won’t allow us. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. on 01-12-2022 11:22. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. You should see a welcome screen, then the Virgin Media start up screen. You'll need to check that your TV box is connected correctly. Not all properties have a socket. 1 Mar 2016. I am going to cancel. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. on 17-12-2022 10:39. The isolator has a terminator cap (marked below) fitted to the open end. Look for an omnibox on the outside of your property and try and trace the cable. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Damaged Wall socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. and view the images for a range of different wall box options. Some properties do not have a wall socket, only a cable. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). If you had any further enthusiasm. Stay safe online. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. My Virgin Wall socket not same as installation guide that one. Home Phone. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Virgin Media uses a unique cable network that requires a specific type of. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . nor can I find a external brown box. It may just be a loose cable rather than a socket. A photo would be helpful if possible. Again from a wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. I think there’s something missing to the Virgin Media wall socket in my flat. This is a socket in the wall, will the engineer still be required to. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. ahhh the rubbish that is CS - you could try this. Virgin Media M125 Fibre Broadband. Also there will be an external, often brown, omnibox. The top “capped” one is marked FM & has been disused since cable went digital. SHARE. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. The "two cables" sound very like a Sky dish install. Back a step. Available with M50 broadband or faster. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I found this which seems to be - 5282154. Apologies for any cabling issues. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Whichever is the most suitable. Explain what needs to be done and book an engineer visit. No wall socket. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. The two sockets on the wall on the RHS are telephone sockets. TV 360 and home phone. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. At least spell your title correctly jeezus . Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Image below of the Virgin Media PSU Plug that connects to the coax. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. All the cabling is the property of Virgin Media and must not be touched. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. There are two options for to your TV. When I proceeded to set up my Hub 3 I quickly realised that. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Don’t plug the power cable into a plug socket yet. I cannot find a Virgin wall socket within my flat. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. VM BB TV Landline. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. It probably goes into another room in the house. . You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Options. Switched. 3 minutes ago. No vm wall socket. Virgin Media Wall Socket. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I'm currently renovating my living room, including the electrics. . My wall socket has fallen off as it was behind my sofa does anyone know if I. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Security matters. The metal box in photo 3 looks like a likely contender. You need a small spanner to remove this, then push the provided connector over the exposed end. Browse Virgin Media Virgin Media Community. Could I get someone to come - 5400021.